For builders
Create products that understand customer conversations, evaluate service and connect what happened to what needs attention. Build with the transcription, analysis and customer-intelligence capabilities behind AionCX.
Illustrative example
Illustrative sample data. Explore the prepared work and the decisions around it. These controls do not change a live operation.
02:14 · Agent: “Your parcel will arrive between 1 and 5 p.m. tomorrow.”
02:20 · Customer: “Okay. What if it doesn’t come again?”
02:26 · Agent: “You’ll get a text tomorrow morning with your tracking link.”
02:14 · Agent: “Your parcel will arrive between 1 and 5 p.m. tomorrow.”
02:20 · Customer: “Okay. What if it doesn’t come again?”
02:26 · Agent: “You’ll get a text tomorrow morning with your tracking link.”
The customer asked what happens if delivery is missed again. The answer covered tracking. Preserve the question, reply and timestamps so the application user can inspect the reasoning.
The complete conversation intelligence pipeline for your product. From recorded audio to transcription, structured findings, evaluations and analytics.
From recorded audio to evidence-linked findings.
Explore Mach-1Illustrative example
Three directions you could build. They show what the underlying capabilities make possible, not packaged products for resale.
Bring conversation evidence and applicable criteria into an evaluation your users can inspect.
Bring conversation evidence and applicable criteria into an evaluation your users can inspect.
Connect reasons, outcomes and customer context to the questions your application needs to answer.
Preserve commitments and source references. A promised business action remains distinct from a confirmed result.
A transcript is useful. The reason for contact, the evidence behind a finding and the customer context make it useful inside your product.
Explore the platform capabilities behind AionCX: customer and interaction records, evidence-linked findings, operating rules and tracked work. Build a product experience around the information and decisions your users need.
Explore how customer identity, interaction history and relevant records can support your application.
Keep findings connected to their evidence and the criteria used to produce them.
Explore applications that turn findings into reviews, assignments or service follow-up with explicit ownership and authority.
Bring your use case, expected volume and the result your application needs. We’ll map the capabilities and access that fit, from Mach-1 processing to wider platform access.
Atlas works with supported existing providers. Skyway is available for calling within AionCX. The connections and capabilities available for your setup are confirmed during scoping.
No. They use illustrative people, records and data. Your team’s actual standards, permissions and approvals govern operating actions.
Tell us about the product, the customers it serves and the intelligence you want to bring into it.
Talk to AionCX